Frequently Asked Questions

Taking over the care of your parents' home often happens suddenly, leaving you to piece together decades of unwritten routines, hidden shut-off valves, and trusted local contacts from a distance.

  • You don't need your parents to learn a new app. Haven Passport is designed for you (the caregiver) to manage. You can easily enter details yourself during a quick sit-down over coffee, or send them simple, single-question prompts via text or email that they can answer with a tap.

  • Haven Passport is built specifically for remote coordination. You can manage their home, dispatch local contractors, and grant access to home health aides or neighbors entirely from your phone, no matter the distance.

  • Yes. You can invite siblings, co-caregivers, or trusted helpers to your family hub. Everyone stays on the same page regarding repairs, entry codes, and contractor contacts, eliminating frantic group texts during an emergency.

  • Absolutely. We use bank-level encryption to protect sensitive property records, alarm credentials, and personal contacts. You have total control over who sees what, with granular permission settings for family members versus third-party aides or contractors.

  • Haven Passport guides you through everything: main water and gas shutoff locations, preferred plumbers and handypeople, security system instructions, Wi-Fi networks, trash pickup schedules, and those unique house quirks only your parents know.

  • Spreadsheets get lost, lack security, and don't prompt you for the specific details home caregivers inevitably need during a crisis. Haven Passport is purpose-built for property operations, featuring smart category prompts, photo/video attachment support, one-tap contractor dialing, and role-based sharing.